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No internet? Check these settings
Your eSIM is installed but the internet isn't working? In most cases, a few quick checks are all it takes.
1. Make sure the Israel line is used for mobile data
iPhone
- 1Go to Settings › Cellular (or Mobile Data).
- 2Check that the Israel line is turned on.
- 3Under Cellular Data, select the Israel line to use the internet.
- 4Check that Low Data Mode is not turned on. Settings › Cellular › Israel line › Data Mode › Standard.
On iPhone, do not change the APN.
Android
- 1Go to Settings › SIM manager / SIM cards.
- 2Check that the Israel line is turned on.
- 3Select the Israel line for mobile data.
- 4Check that Data Saver is turned off. Depending on the phone: Settings › Connections / Network & internet › Data usage › Data saver.
2. Android only: check the APN
If the internet still doesn't work, create or edit the APN of the Israel line with only:
- Name
- internet
- APN
- internet
Leave the other fields blank or unchanged. Save, then select / tick the new APN.
Most common paths
- Samsung Galaxy
- Settings › Connections › Mobile networks › Access Point Names
- Xiaomi / Redmi / POCO
- Settings › SIM cards & mobile networks › Israel line › Access Point Names
- Google Pixel
- Settings › Network & internet › SIMs › Israel line › Access Point Names
- Motorola
- Settings › Network & internet › SIMs / Mobile network › Access Point Names
- OnePlus / OPPO / Realme
- Settings › Mobile network › Israel line › Access Point Names
The exact path may vary slightly depending on the model and Android version.
3. Still no internet?
- 1Turn on Airplane mode for 10 seconds, then turn it off.
- 2Restart the phone.
- 3Check one last time that mobile data is turned on for the Israel line.
- 4Check that the network is set to 4G / 5G automatic, not 2G only.
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