DATA COLLECTED

As part of subscribing to eSIM Israel services and during the provision of these services, eSIM Israel collects the following data:

• Identification data: name, first name, postal and email addresses, phone number, subscriber number, etc.

• Billing and/or payment data: bank details, payment methods, consumption, etc.

• Usage data: subscribed services, products used, consumption, communications, geolocation, etc.

• Tracking data: support requests, correspondence with the Subscriber, etc.

• Browsing data: IP addresses, connection data, cookies, etc.
   

USE OF YOUR DATA

eSIM Israel uses your data to operate its Services and manage its subscribers (subscriber management, installation, customer service, maintenance, service delivery, billing, collection, etc.), sometimes through third parties. This data is kept for the duration necessary for contract management and/or for the legally required period. eSIM Israel may also use your data when it has a legitimate interest (to evaluate and improve services, develop new services, and carry out loyalty, prospecting, survey, and promotional activities).

eSIM Israel may communicate commercial information about non-similar services to you by email or share your email address with business partners for direct marketing purposes. Unless you object, you may receive offers from eSIM Israel or its business partners by postal mail, email, SMS, or telephone, as well as emails for services similar to those provided by eSIM Israel.

eSIM Israel may also use your data to comply with legal obligations (including anti-fraud laws, anti-money laundering laws, and provisions related to late or non-payment by the subscriber) and/or respond to requests from public and governmental authorities. Lastly, your data may be used to ensure network security and prevent potential fraud.

In the context of mergers, asset sales, or transfers of all or part of its business, eSIM Israel may transfer your personal data to the third parties involved in the transaction. This data will be retained for the time necessary to fulfill these purposes.
 

MANAGING THE COLLECTION AND USE OF YOUR DATA

You may access, rectify, delete your data, object to processing for legitimate reasons related to your specific situation, or exercise your right to data portability at any time by contacting us via email at support@esim-israel.com. Data required for the purpose for which it was collected, necessary to comply with legal obligations, and/or required to establish, exercise, or defend legal claims may not be deleted. By contacting the Data Protection Officer, you may also set directives regarding the fate of your personal data after your death.

If eSIM Israel does not provide a satisfactory response to your complaint, you may contact the Commission Nationale de l'Informatique et des Libertés (CNIL), which oversees compliance with data protection obligations.
 

DATA SECURITY

eSIM Israel implements necessary measures to protect the personal data it processes. Your data is processed electronically and/or manually, and in any case, in a manner that ensures its security, protection, and confidentiality, considering its level of sensitivity. Various measures are in place to prevent loss, theft, unauthorized use, disclosure, or modification.
 

ACCESS TO YOUR PERSONAL DATA

Your personal data is processed by eSIM Israel, its group companies, subcontractors, and partners, to manage your contract and perform the services you have requested or authorized. Your data may also be transferred to third-party service providers who provide services or assistance and advice to eSIM Israel. Upon request, data may also be shared with individuals and authorities legally entitled to access personal data under applicable laws, regulations, or provisions from authorized authorities. eSIM Israel's subcontractors and partners may be located outside the European Union.
 

CHANGES TO THE PRIVACY POLICY

This Privacy Policy may evolve, particularly due to legislative and regulatory developments.
 

BROWSING ON THE WEBSITE

During the first navigation on the Site, the user is prompted to give prior consent (via a banner appearing on their screen) for the placement of Cookies on their computer's hard drive. These Cookies record information related to website navigation (date and time of consultation, page viewed, date and time of clicks, location of clicks, etc.). This information allows eSIM Israel to personalize the Site and facilitate access to its sections. eSIM Israel may process the user's personal information to personalize advertising content, send promotional offers, or inform them about new offers. Users can oppose the recording of Cookies by modifying their browser settings.
 

OWNERSHIP OF CONTENT

All content (photos, texts, videos, sounds, etc.) accessible on the Site and/or via the Services is and remains the exclusive property of eSIM Israel and/or its partners. Users are not authorized to reproduce, represent, or commercialize this content outside the cases provided by law or expressly authorized by its owner. Users cannot use the Site's content for secondary purposes, whether for free or for a fee.

To create a link to the Site, users must first contact eSIM Israel at the following address to obtain the necessary authorization: support@esim-israel.com. Failure to comply with this prohibition may constitute copyright infringement or a violation of personal rights, potentially exposing the user to liability, including in the context of criminal proceedings.